Oregon Health & Science University (OHSU) is recruiting for a Dispatch Manager to lead the Dispatch services team within the Department of Public Safety. This individual will be responsible for various functions of the Dispatch/Records unit which is a 24 hours, 7 days per week operation. The Manager plans and organizes the operations of the Police Dispatch Unit and Records Section.
Responsibilities:
Supervises the work of 5 full time dispatchers who take calls for law enforcement services, fire, medical, emergency maintenance assistance and customer service; Operation of Law Enforcement Computer Aided Dispatch computer systems and other technology and computer databases utilized by the department; Develops policies and procedures to ensure compliance with University, local, state and federal laws related to police records; Manages and coordinates activities of dispatchers across all shifts; Works with other criminal justice agencies to coordinate regional data sharing; Acts as Police Department Custodian of Records; Interprets public records law and determines disclosure and non-disclosure of highly sensitive documents; Directs, plans and monitors records collection, storage, preservation, retention, retrieval and management for the department ensuring that University, City, State and Federal requirements are met; Manages the retention schedule for case files and related documents; Oversees the Records Management System; Researches and evaluates new technology for implementation is dispatch and records; Ensures proper utilization and access of multiple law enforcement information systems including Portland Police Data System (PPDS), Law Enforcement Data System (LEDS), National Crime Information Bureau (NCIB), Computer Aided Dispatch, and other operations systems used by dispatch. Incumbents play a key role in the effective management of emergency situations, either directly or indirectly, and must be able to think critically and respond quickly and appropriately under stressful conditions.
Manages day to day operations, promoting a cohesive and fully functioning, positive work environment, managing incoming call volume and coordinating service dispatch activities, and play a pivotal role in the outcome of complex and large scale incidents; Monitors unit performance and for process improvement; preparing reports and other written materials concerning individual and group performance; ensuring conformance with department standard operating procedures, labor contracts and user agency agreements; interpreting federal, state and local laws applicable to areas of responsibility; May also receive and process calls from complainants and take action to correct equipment malfunctions; Ensures quality, officer safety and customer service standards are met by reviewing audio recordings of radio traffic and incoming/outgoing phone calls. This position is responsible for providing and maintaining dispatch coverage and setting dispatch hours/schedules and may serve as a dispatcher at times as necessary.
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Qualifications:
Required: Must be able to obtain LEDS Certification within 60 days of employment and also a State of Oregon emergency telecommunicator certification within 18 months of appointment. Must be free of Criminal History with a current vehicle operations license and be able to pass a Criminal Justice background check. Must have High School Diploma or equivalent. CPR and First Aide certification required or the ability to obtain it within 90 days of hire. Minimum of 2 years experience: in Law Enforcement communications or equivalent; and in supervisory/managerial capacity. Intermediate computer skills. Ability to present information clearly, communicate and coordinate effectively, both written and orally, logically and persuasively. Ability to evaluate the need for and assess the implementation of equipment, devices, and software as technology changes. Must have sound understanding of Oregon administrative rules regarding archiving and Uniform crime reporting requirements. Must be able to exercise independent judgment and make quick sound decisions while supervising, and be able to follow and instruct staff of OHSU Administrative and Departmental Policies, Procedures and Guidelines. Must be able to recognize critical security, safety and maintenance items and have the initiative to respond to them immediately. Preferred: Associate’s degree in Records Management or related field and five years of progressively responsible records management experience, including two years in police records. Experience in an EOC (Emergency Operations Center) and with Incident Command.
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Schedule and Salary Range:
1.0 FTE: Salary Range: $55,000
Location: Marquam Hill Campus.
Work schedule is primarily dayshift, but requires flexibility to work evenings, weekends, and holidays, including on-call when needed.
Interested and qualified candidates are asked to apply as soon as possible at www.ohsujobs.com to recruitment #IRC30220 under the Management/Supervisory category of jobs.
